Refund and Returns Policy
Return & Refund Policy
At Hawaii Beauty, customer satisfaction is important to us. However, due to the nature of skincare products and for hygiene reasons, we do not accept returns or offer refunds unless the item received is damaged or defective.
Damaged or Defective Items
If you receive a product that is damaged or defective, please follow these steps:
- Contact us within 5 days of delivery at [your email address].
- Include:
- Your order number
- A clear photo of the damaged or defective item
- A brief description of the issue
Once we review and confirm the defect, we will gladly offer you a replacement or full refund, including any applicable shipping charges.
We reserve the right to decline returns if the product damage appears to be caused by misuse or if the claim is not submitted within the specified time frame.
Shipping Policy
We currently ship to all U.S. states, including Hawaii, Alaska, and U.S. territories.
Shipping Rates
- Standard Ground Shipping (3–7 business days) – Flat rate of $5.00
- Expedited Shipping (2–3 business days) – Flat rate of $12.00
Delivery times may vary slightly depending on your location and carrier delays.
We process orders within 1–2 business days. You’ll receive a shipping confirmation email with tracking details once your order has been shipped.